It could be because:
1. The TV is on the wrong input. OR
2. There might be an issue with the DCT. The easiest thing to try would be to un plug the power cord from the back of your DCT and then plug it back in after 20 sec. This should resolve the issue..

It could be because
1. The tuner on the DCT is not functioning correctly. OR
2. There might be an issue with the signal levels in your apartment. In either case call Novus Technical Support and they should be able to further assist you as to what needs to be done. .

It could be because
1. You are not subscribing to those particular channels OR
2. Your account on the system is not setup with the correct packages. .

Novus does not disable customers hard drives. This could be either because there is an issue with your hard drive or it is getting over heated. It could also be because the DCT unit was recently power cycled. It takes about 15 minutes for the DVR to be available once the unit is power cycled. .

You can call Novus customer service to get the hard drive reset and see if it resolves the issue. If not the DCT needs to go in for repair. .

1. Press MUTE + OK (Press both buttons together and all the lights will start blinking)
2. Press 002
3. Press CBL
4. Press OK

It means either of the two things:
1. Either there is a set recording that is currently recording a show/movie (Top right) OR
2. There is an important message from your service provider about a channel change or a free preview or something similar. (Top left)

On your remote press Menu-> Home -> Setup. If there is a message waiting there will be an option to read when you scroll.

There are a few different kinds of recordings that could be set up.

Record your current show/movie.

Setup series recordings for your favourite shows.

Setup future recordings for your shows/movies.

All these can be setup from Menu-> DVR and then selecting the appropriate recordings that you want to create.

Go to www.mynovus.ca and log in with your account credentials, on the left hand side under Cable TV there is an option to Upgrade Digital Services. Once there it shows your current services and the available upgrades as well as instructions as to how to add those channels. Once you hit the Apply Changes button it should take a few minutes for those channels to be available on your TV.

How do I view my security channel?
Is the security channel available through digital only receivers (DCT 700, 3416) as well ?

No, the security channel is not available on digital only receivers. In these cases we need to install a cable splitter that would make it available to you.

1. PPV hasn't been setup correctly on your account. OR
2. PPV has been disabled. Call Novus technical support to enable PPV on your account.

Go to www.mynovus.ca and log in with your account credentials, on the left hand side under Cable TV there is an option to Order PPV. Once there select the movie you want to order and once ordered, it should show up on your TV within a couple of minutes.

Click on Menu on the remote and select the PPV option. Once there it gives you the option to display your pay per view options by title, time, event, adult. Select your option and then select the movie you want to watch. Click on BUY and then confirm by clicking Order Now.